Price Promise

The babycity® price promise

At babycity®, you can be confident shopping with us. If you find the identical in-stock product (same brand, model, colour, in original packaging and new) elsewhere, then we’ll match the price (including delivery), AND you’ll earn bubclub points which turn into rewards.

The other price MUST be current, and the product MUST be in stock. Once our team has verified it meets our terms and conditions, we will gladly action the price promise. Any price promise is at our discretion, and we have the right to refuse the match without disclosing the reason.

The price promise does not apply to:

  • offers by vendors outside New Zealand;
  • rain checks, quotes, or special orders, liquidation sales, clearance or warehouse outlets, manufacturers clearance, auction websites or private sellers;
  • any other discount such as Gold Cards.


How do I request a price promise in store?

Simply ask our team to verify if it meets our terms and conditions, once it has been verified and authorised, the team will match the price for you during your transaction.

How do I request a price promise online?

Please email our web team at with the URL linking to the competitor’s offer, and the team can verify it, and process your transaction from there. Our web orders email is manned Monday - Friday 8am - 4.30pm. For urgent weekend inquiries about a price promise, please ring your nearest store, the team can verify a price promise and process sales over the phone.